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Privacy Policy – Terms & Conditions


1. Licensing Matters (LM) is a consultancy providing services in England, Wales & Scotland.

2. By choosing to access and read this web site you acknowledge and agree with LM that you have read and accepted the terms of these Conditions of Use.

Nature of Information on this Site

3. The information on this web site relates to the Law of England, Wales and Scotland only, and no other jurisdiction.

4. The information provided on this web site is for general information only and is not intended to be, or constitute legal or other professional advice.

5. You should seek legal advice before acting or relying upon any information contained on this web site.

6. The information on this web site is provided as at the date this web site was last updated, and may be subject to change after that date.

7. LM is entitled to change the information contained within this web site at any time.


8. If you choose to rely upon the information contained in this web site you do so at your own risk.

9. No statement, representation or information on this web site may be relied upon as a statement or representation of fact, and you hereby waive all rights and remedies which you may have as a result of relying upon the information, statements and representations on this web site.

10. LM does not assume any duty of care, obligation or responsibility to any person for the information on this web site, or as a result of or arising out of or in connection with the content of this web site or the subject matter of this web site or any part of it.

11. LM hereby disclaims and excludes any liability it may have for any loss, damage or liability which you may suffer however caused as a result of or arising out of or in connection with your use or reliance upon the information contained on this web site, including any liability LM may have in contract, tort, negligence, misrepresentation, statute, or otherwise however.


12. You acknowledge that the copyright in and to this web site or any part of it belongs absolutely to LM or (as the case may be) any third party who has provided the material in question.

13. Except as permitted by these Conditions of Use, you are not entitled to copy or reproduce all or any part of the contents of this web site in any form, or to incorporate these web pages or any part of them in any other work or publication, or to distribute or copy these web pages for any purpose.

Permitted Use

14. You may download a single copy of any pages on this web site for private viewing and browsing off-line, and you may print a single hard copy of such web pages, in each case for your personal use only.


15. You may create a hypertext link to this web site on any other web site, provided that the link is to the home page of this web site and you make it clear as part of the link that the link is to the LM web site. We may withdraw this permission on notice to you, in which case you must remove that link.

16. Where you have followed a link from another web site to reach this web site, LM accepts no responsibility for that other web site or any statements, representations or information in that other web site.


17. E-mail is insecure, and LM does not warrant, guarantee or undertake that any message sent to or from you will be secure or will not be intercepted and read by any person.


18. Where we have issued to you a password to access any part of this web site, you must not communicate that password to any other person, and we reserve the right to withdraw that password in the event of misuse or you leaving your current employment with our client.


19. You agree that English Law governs your use of this web site and this Conditions of Use, and you agree that the Courts of England shall have exclusive jurisdiction in respect on any dispute, claims or other matters arising out of your use of this web site or the information contained within it.

Articles, News & Privacy

20. The contents of the Articles/ News may be copied and forwarded to other people providing LM are acknowledged as the source. They do not constitute legal advice and while every effort is made to ensure the accuracy of information contained in the publications, no guarantee is expressed or implied and LM do not accept liability for any loss or damage that may arise from any errors or omissions. We do not sell or disclose the names, contact details or e-mail addresses of our subscribers to anyone.

Privacy Policy

21. For all of our services, the data controller – the company that is responsible for personal data – is Licensing Matters Limited. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. You can contact our DPO by emailing us at info@licensingmatters.net If you’d prefer, you can also write to us at Data Protection Officer, Licensing Matters 54 Fairfield Drive Clitheroe BB7 2PE.

22. We collect, use, store and transfer different kinds of personal data about you to enable us to provide you with the service you require.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Name and contact details – this includes your name, title, billing address, delivery address, email address and telephone numbers.
  • Data of birth information
  • Payment information – this includes your bank account we do not keep any bank card information once your purchase has been processed.
  • Purchase history – this includes details about services you have purchased from us.
  • Customer service history – this includes interactions with us over the phone, via the website or on social media..

23. Unless we have told you otherwise in a specific privacy notice, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). The only exception to this is where you have specific disability needs which we need to be aware of in order to make reasonable adjustments and be able to perform our contract with you and comply with our obligations pursuant to social protection and equality laws

24. You don’t have to give us any of your personal data but, if you don’t, you are unlikely to receive our optimal customer service experience. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you

Keeping your personal data up-to-date

25. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


26. We collect personal data from and about you when you do things like purchase products and services from us, create an account, sign up to our newsletters and mailing lists.

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your name and contact details and payment information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • purchase products or services from us;
    • create an account on our websites or apps;
    • subscribe to our mailing lists or newsletters;
    • request marketing to be sent to you;
    • give us some feedback.


27. We will use your personal data where we need to perform a contract with you (for example, where you’ve purchased a product or service), where it is necessary for our legitimate interests, where you have asked us to or where we need to comply with a legal obligation. We have described what we do with your personal data and why we do it in the table in the expanded part of this section.

You will only receive marketing communications from us if you have requested information from us, purchased products or services from us or told us that we can send them to you. You can tell us that you want to stop receiving marketing communications from us at any time.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.


28. We have set out in the tables below a description of what we do with your personal data and why we do it. We have also identified what our legitimate interests are where appropriate.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


To register you as a new customer and manage your accountName and contact details


Profile information

To perform our contract with you.  We can’t set up an account for you if we don’t know who you are or what your username and password is.
To enable you to log into our website simply and easily without having to create a specific account and to allow you to interact with our customer service team via social mediaName and contact details


Linked account information

We have a legitimate interest – to make it easier for you to use our website and purchase those hot tickets you’re after or get in touch with us if you have need help with a query.
To sell you products and servicesName and contact details


Date of birth information

Purchase history

To perform our contract with you.  We can’t sell you products (or anything else for that matter) if we don’t know who you are and where you want them sent.
To take payments and give refundsPayment informationTo perform our contract with you.
To deliver your products and other services to youName and contact detailsTo perform our contract with you.
To send you service messages, such as when we need to tell you about a change to an application or to update our privacy noticeName and contact detailsTo perform our contract with you.  You need to know if there are any changes to your event or if there is a postponement or cancellation.


We’ve got a legal obligation to provide you with updated privacy notice information.

To provide customer service and supportPurchase history


Customer service history

To perform our contract with you.  You expect (and we want to deliver) the best possible customer service.
o send you information about our new events, products and servicesName and contact details


Marketing preferences

We have a legitimate interest – to develop our events, products and services and to grow our business.  Plus, we’re sure you don’t want to miss the next big on-sale.  Those hot tickets go fast!


If you’re not an existing customer, we will only send this information with your permission.

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)Name and contact details


Payment information

Information about your device and how you use our websites and apps

We have a legitimate interest – for running our business, provision of administration and IT services, network security, to prevent and protect fraud and in the context of a business reorganisation or group restructuring exercise.


We’ve also got a legal obligation.



29. We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


30. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, you can ask us to delete your data:


31. You have lots of legal rights relating to your personal data, including the right to object to processing of your personal data or to withdraw consent.

You have lots of legal rights relating to your personal data. You can get more information on each of the rights we’ve summarised below by taking a look at the glossary in the bottom section of this privacy notice:

  • The right to request access to your personal data.
  • The right to request correction of your personal data.
  • The right to request erasure of your personal data.
  • The right to object to processing of your personal data or to withdraw consent. Remember, you can always stop direct marketing messages via the preference centre in your account, by clicking on an unsubscribe link in any of our emails or getting in touch via email, phone or post.
  • The right to request restriction of processing your personal data.
  • The right to request a transfer of your personal data to another service provider.

If you wish to exercise any of the rights set out above or if you have any questions or a complaint, please contact us.


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


31. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


32. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Licensing Matters May 2018